Privacy Policy

Last updated: 05-01-2026

 

At Penflower Ink, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or make a purchase.

By using our website, you agree to the practices described in this policy. This page should be read in conjunction with our terms and conditions.

1. Who We Are

Penflower Ink

Email: contact[at]penflower-ink.com
VAT Number (partita IVA) : 13304280012

Based in Italy

 

We act as the Data Controller for the personal data you provide.

2. Information We Collect

We collect the following types of data:

2.1 Information You Provide Directly

  • Name

  • Email address

  • Phone number

  • Billing and shipping addresses

  • Payment details (processed securely by third‑party providers)

  • Order details and purchase history

  • Messages sent to customer support

2.2 Information Collected Automatically

  • IP address

  • Browser type and device information

  • Cookies and tracking data

  • Pages visited and time spent on the site

2.3 Information from Third Parties

  • Payment processors (e.g., Stripe, PayPal)

  • Analytics providers (e.g., Google Analytics)

     

3. How We Use Your Information

We use your personal data to:

  • Process and deliver your orders

  • Provide customer support

  • Send order updates and transactional emails

  • Improve our website and services

  • Prevent fraud and enhance security

  • Send marketing communications (only with your explicit consent)

  • Comply with legal obligations (e.g., tax and accounting laws)

4. Legal Basis for Processing (GDPR)

We process your data under the following legal bases:

  • Contractual necessity — to fulfil your order

  • Legitimate interests — improving services, preventing fraud

  • Legal obligation — tax, accounting, and regulatory compliance

5. Sharing Your Information

We only share your data with trusted third parties when necessary:

  • Payment processors

  • Shipping and logistics partners

  • IT and hosting providers

  • Analytics

All partners comply with GDPR and process data only as required.

We never sell your personal data.

6. International Data Transfers

If your data is transferred outside the EU/EEA, we ensure appropriate safeguards such as GDPR‑compliant data processing agreements.

7. Data Security

We use industry‑standard security measures to protect your data, including:

  • Encrypted connections (HTTPS)

  • Secure payment gateways

  • Access controls and authentication

  • Regular security audits

8. Data Retention

We retain your data only as long as necessary:

  • Order and transaction data: 7 years (required for tax purposes)

  • Cookies: in accordance with providers.

You can manage cookie preferences through your browser.

9. Your GDPR Rights

You have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion (“right to be forgotten”)

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time

  • Lodge a complaint with your local Data Protection Authority

To exercise your rights, contact us at contact @ penflower-ink.com or use the contact form.

10. Cookies

We use cookies to:

  • Improve website functionality

  • Analyse traffic

You can manage cookie preferences through your browser.

11. Changes to This Privacy Policy

We may update this policy from time to time.
Changes will be posted on this page with an updated “Last Updated” date.

12. Contact Us

For questions about this Privacy Policy or your personal data, contact us at:
Contact[at]penflower-ink.com